Shipping Terms

Thank you for choosing TCM Herbalway Inc. for your purchase. We are committed to providing you with the best shopping experience. Below are our shipping terms for your reference:

Order Processing and Fulfillment

We will process orders within 24 hours of receiving them, during USA working hours, and ship it out before 8 am (PST).
We currently only ship within the United States, including Puerto Rico. Shipping to island regions is temporarily unavailable.
If you need to change your shipping address after placing an order, please contact us at info@tcmherbalway.com within 15 hours.

Shipping Methods and Carriers

We use UPS and USPS as our primary shipping carriers. All shipments are handled with the following options:

UPS Ground

USPS Ground Saver

Shipping Time Estimates:

California: 1–3 business days for delivery.
East Coast: 2–6 business days for delivery.

Note: Shipping times are estimates and may vary depending on the destination and weather conditions. Business days exclude weekends and holidays.

Packaging Information

For Ginger Candy Orders: We typically use padded envelopes for packaging and shipping.
For Non-Ginger Candy Orders: We usually pack and ship orders in cardboard boxes to ensure safe delivery.

Shipping Cost and Free Shipping

We offer free shipping on all orders placed through our website.

Damaged Package Policy

If your package arrives damaged, please take clear photos of the damaged items and packaging, and contact us immediately. We will verify the damage and proceed with a suitable resolution (refund or replacement).

Additional Information

If you wish to cancel your order before it ships, please contact us as soon as possible. We will do our best to accommodate your request before the shipment is processed.