Exchange and Refund Policy

Return and Exchange Policy

At TMC Herbalway, as a nationwide distributor and exclusive agent for some products, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange according to the following policy:

1. Conditions for Return and Exchange:

• Products must be unopened and unused.
• Products must be in their original packaging.

1.1 Applicable Situations:

Return or exchange requests must be made within 7 days of receiving the order, and the product must be in original, undamaged packaging.

Return and Exchange Process

Please contact us within 7 days of receiving your order at Customer Service Email: info@tcmherbalway.com

Include the following in your email:

1. Order number and email.
2. A detailed description of the issue (including photos or videos).
3. Your preferred resolution (refund or replacement).

Return Address:

Address: 10818 Weaver Ave #C, South El Monte, CA 91733

Phone: +1-888-993-8123

Recipient: Shopify - TCM Store