Exchange and Refund Policy

Refund and Exchange Policy

At TCM Herbalway, we are committed to providing quality products and a positive customer experience. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.

1. Conditions for Return and Exchange:

• Products must be unopened and unused.
• Products must be in their original packaging.
• Return or exchange requests must be submitted within 7 calendar days of receiving the order.

2. Eligible Return and Exchange Situations:

• Products received in a severely damaged condition that affects product integrity, such as broken, leaking, or otherwise unusable items.
• Incorrect items received.
• Products that remain unopened, unused, and in their original packaging.
• Minor packaging imperfections that do not affect product quality, safety, or use are not eligible for refund or replacement.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Return and Exchange Process

Please contact us within 7 days of receiving your order at:

Email: info@tcmherbalway.com

Please include:

1. Order number and email.
2. A detailed description of the issue (including photos or videos).
3. Your preferred resolution (refund or replacement).

5. Return Address:

Address: 10818 Weaver Ave #C, South El Monte, CA 91733

Phone: +1-888-993-8123

Recipient: Shopify - TCM Store

Last updated on June 8, 2026